Jewelry Warranty

At Wifi&Clo®, I want you to enjoy your piece of jewelry for a long time. That’s why all jewelry comes with a one-year commercial warranty.

This commercial warranty is in addition to the rights to which consumers are entitled under applicable law and does not limit or replace those rights.

What does the warranty cover during the first year?

During the first year from the date of purchase, you’ll enjoy:

Repair of manufacturing defects, provided that, after the issue has been assessed, it is covered by the warranty.
Ring resizing service: if you need to change the size of a ring because it was measured incorrectly or you accidentally chose the wrong size when purchasing, you can request a resize during the first year for an additional fee of €5.

The ring resizing service is not considered a manufacturing defect and is therefore not covered free of charge by the warranty. The fee covers the work required to resize the piece.

Cleaning includes removing dirt and tarnish and restoring the jewelry’s original shine so it looks as good as new.

For cleaning, repair or ring resizing services not covered by the statutory warranty, the customer is responsible for the cost of shipping the item to us and having it returned.

Need a repair?

If your jewelry needs a repair or inspection, just email me at hello@wifiandclo.com (preferably) or use the website’s contact form.

Before accepting any repair, I’ll ask you to send me several photos of the piece so I can assess its condition and check whether the issue is covered by the warranty.

An assessment based on photos is preliminary and does not mean that the repair will automatically be accepted as a warranty claim. In some cases, the piece may need to be sent in for a more precise assessment.

What if my jewelry is no longer covered by the one-year warranty?

Don’t worry. Even if the one-year commercial warranty period has ended, you can contact me to request a repair, cleaning or ring resizing.

If the issue may constitute a lack of conformity covered by the statutory warranty, it will be assessed in accordance with applicable law.

For repairs, cleaning, ring resizing or damage not covered by the warranty, each piece will be assessed individually, taking its condition and the work required into account.

Once the piece has been inspected, you’ll receive a personalized, no-obligation quote before any work is carried out.

The customer is responsible for shipping costs for these services.

Repair time

The time required to clean or repair a piece depends on the current workload.

As a guide, the turnaround time is usually between 12 and 21 business days.

What isn’t covered by the warranty?

The warranty does not cover:

Damage caused by impacts, drops, scratches, snags or improper use.
Damage caused by perfumes, chemicals, swimming pools, salt water or hot springs.
Loss of stones or pearls caused by impacts or improper use.
Theft, misplacement or loss of the jewelry.
Jewelry modified or repaired by unauthorized third parties.
Resizing unrelated to a manufacturing defect.
Cleaning or maintenance work unrelated to a manufacturing defect.
Natural wear and tear resulting from normal use of the jewelry.

These exclusions apply provided that the issue does not constitute a lack of conformity covered by applicable law.

If a stone or pearl comes loose due to a manufacturing or design defect, the issue will be assessed and, if appropriate, repaired in accordance with applicable law.

How is a repair, cleaning or resizing service arranged?

Before any service is carried out, you’ll need to contact Wifi&Clo® to explain the issue and send the requested photos.

Once the piece has been inspected, I’ll let you know what service it needs, whether it is covered by the warranty and, where applicable, the cost and shipping charges before proceeding.

How do I pay for the repair and shipping?

If the service is not covered by the warranty, you’ll first receive a personalized quote for the repair, cleaning or resizing and, where applicable, the shipping charges.

Once you accept the quote, the amount must be paid before you send the jewelry.

Payment can be made via Bizum or another payment method agreed in advance.

Once payment has been received and confirmed, you’ll receive the instructions for shipping the jewelry.

There’s no need to send the piece before receiving the shipping instructions.

How do I send my jewelry?

For cleaning, repair, ring resizing and maintenance services not covered by the statutory warranty, the customer is responsible for the cost of shipping the item to us and having it returned.

All shipments must be sent using a service with a tracking number.

Wifi&Clo® cannot be held responsible for loss, misplacement or other issues that occur during transit if the shipment is not trackable.

For cases covered by the statutory warranty, necessary shipping costs will be handled in accordance with applicable law.

Shipping from Spain

To make the process easier, Wifi&Clo® offers the option of arranging shipping through Correos.

The cost of round-trip shipping is €12 for services not covered by the statutory warranty.

Once payment has been made, you’ll receive a Correos label by email within 48 hours.

You can print it or show it directly at any Correos office to be scanned. You won’t need to arrange the return shipment yourself, as that will also be taken care of.

If you’re unable to ship via Correos, you can send the jewelry yourself using the courier or postal service of your choice, provided the shipment includes a tracking number.

In this case, the customer is fully responsible for the cost of shipping the item to us. The cost of return shipping must also be paid before the jewelry is returned.

Shipping from other countries

If you live outside Spain, you can send the jewelry using the postal or courier service of your choice.

The shipment must include a tracking number to ensure the piece is received safely.

For services not covered by the statutory warranty, the customer is responsible for the cost of shipping the item to us, as well as the cost of return shipping, which must be paid before the jewelry is returned.

How should I prepare the package?

Whenever possible, I recommend sending the jewelry in its original box, as this provides the best protection during transit.

If you no longer have it, make sure to protect the piece properly before sending it.

The jewelry will be returned carefully packaged. If it is not received in its original box, it will be returned in different protective packaging.

Wifi&Clo® cannot be held responsible for damage occurring during transit if it results from packaging that is insufficient or unsuitable and was provided by the customer.