Wifi&Clo® Guarantee
At Wifi&Clo® I want you to enjoy your jewelry for a long time. That's why, all jewelry includes a one-year warranty, in addition to a cleaning and repair service designed to help you keep them in the best possible condition.
What does the warranty include?
During the first year from the date of purchase you will enjoy:
- One free cleaning per piece of jewelry (once per piece).
- Repair of manufacturing defects, provided that the incident is covered by the warranty.
Cleaning includes the removal of dirt, tarnish and the restoration of the original shine of the jewelry so that it looks like new again.
Shipping costs for this service are not included and will be borne by the customer.
Do you need a repair?
If your jewelry needs a repair or a check-up, just write to me at wifiandclo@gmail.com (preferably) or use the contact form on the website.
Before accepting any repair, I will ask for several photographs of the piece to assess its condition and check if the incident is covered by the warranty.
If your jewelry has already passed the warranty period, don't worry. You can always contact me to request a no-obligation quote.
Repair time
The time required to carry out a cleaning or repair depends on the volume of work at that moment.
As a reference, the period is usually between 12 and 21 working days.
What does the warranty not cover?
The warranty does not cover:
- Damage caused by blows, falls, scratches or improper use.
- Damage caused by perfumes, chemical products, swimming pools, salt water or thermal waters.
- The loss of stones or pearls caused by blows or incorrect use.
- Theft, loss or misplacement of the jewelry.
- Jewelry modified or repaired by unauthorized third parties.
If a stone or pearl comes loose due to a manufacturing or design defect, the repair will be carried out free of charge, after assessment through photographs.
The warranty is personal and non-transferable and only applies to the original purchaser.
How do I send my jewelry?
Once the repair or cleaning is approved, you will receive instructions for shipping.
Shipping from Spain
Once the payment for the transport service has been made, you will receive a Correos label by email within a maximum of 48 hours.
You can print it or show it directly at any Correos office for scanning. You won't have to worry about the return shipment, as it will also be managed.
Cost of transport service:
- Shipping to workshop: €5.95
- Return shipping: €5.95
Total: €11.90
Shipping from other countries
If you live outside of Spain, you can send the jewelry using the postal service or the transport company of your choice.
It will be essential that the shipment includes a tracking number to guarantee the correct reception of the piece.
How should I prepare the package?
Whenever possible, I recommend sending the jewelry in its original box, as it offers the best protection during transport.
If you no longer have it, make sure to protect the piece correctly before sending it.
The jewelry will be returned carefully packaged. If it is not received with its original box, it will be returned protected in different packaging.
A commitment to each piece of jewelry
Each repair and cleaning is carried out with the same care and dedication with which I prepare all Wifi&Clo® jewelry.
My goal is for you to be able to continue enjoying your piece for many years.