Frequently asked questions

💍 Are the jewelry pieces made of 925 Sterling Silver?

Yes. All Wifi&Clo® silver jewelry is made from 925 Sterling Silver, unless another material is expressly stated in the product description.

✨ Is the jewelry handmade?

Yes. All Wifi&Clo® jewelry is handmade exclusively by me.

Each piece is individually prepared, assembled, and inspected with great care before being shipped. I don't mass-produce, so every order receives the time and attention it deserves.

Because of this handcrafted process, each piece may have slight variations that are part of its character and make it unique.

📦 How long does it take to prepare my order?

Each order takes 2 to 4 business days to prepare.

Once your order has shipped, you'll receive an email with the tracking number so you can check its status.

🌍 Do you ship internationally?

Yes. Wifi&Clo® ships throughout Spain and worldwide.

Shipping costs and delivery times are calculated automatically during checkout.

Orders shipped outside the European Union or to territories with specific customs regulations may be subject to customs duties, taxes, or import fees imposed by the destination country's authorities. Any such costs will be the buyer's sole responsibility.

📍 Shipping to the Canary Islands

If your order is being shipped to the Canary Islands, please include your DNI or NIE in the order notes at checkout. This information is required to process the shipment correctly and avoid possible customs clearance delays.

🎁 How will my order arrive?

All Wifi&Clo® jewelry is carefully prepared to make opening the package just as special as the piece inside.

Each piece is shipped in its jewelry box, beautifully presented and protected during transit. Every order is also thoughtfully and elegantly presented, ready to give as a gift, with no need to request additional gift wrapping.

Every detail is prepared with the same care that goes into creating the jewelry.

📏 What if I can't find my size?

If you're looking for a size that isn't listed as available, please contact me before placing your order.

I'll do my best to help.

💎 Can the stones vary in color?

Yes. The photos are taken to represent the colors as accurately as possible. However, slight variations may occur depending on each device's screen settings or the lighting.

Natural stones may also vary slightly in tone, shape, or veining, making each piece unique.

💧 Can I get my jewelry wet?

Although 925 Sterling Silver is a high-quality material, I recommend avoiding frequent contact with water, perfume, creams, chemicals, swimming pools, salt water, or hot springs to preserve its shine and finish for longer.

🛠️ What if my jewelry needs a repair?

Wifi&Clo® offers a one-year warranty against manufacturing defects, as well as a free cleaning during that period.

You can find all the details on the Warranty and Repairs page.

🎨 Can I request modifications or a custom design?

Yes. Whenever possible, I accept small modifications to existing designs, provided they don't affect the jewelry's structure or essence.

For example:

Changing the color of a stone.
Adjusting the length of an earring or necklace.
Adding or removing small details.
Making small adjustments that don't require completely redesigning the piece.

These modifications are subject to the design's feasibility and current availability.

As for fully custom designs, my calendar is currently closed.

However, if you have an idea or a specific proposal, you're always welcome to write to me. On some occasions, I may consider exceptional requests depending on the project and my availability at the time.