Frequently asked questions

💍 Is the jewelry made of 925 Sterling Silver?

Yes. All Wifi&Clo® silver jewelry is made of 925 Sterling Silver, unless otherwise expressly stated in the product description.

✨ Is the jewelry handmade?

Yes. All Wifi&Clo® jewelry is handmade exclusively by me.

Each piece is individually prepared, assembled, and reviewed with great care before being shipped. I do not work with mass production, so each order receives the time and attention it deserves.

Due to this artisanal process, each piece of jewelry may present small variations that are part of its essence and make each piece unique.

📦 How long does it take to prepare my order?

The preparation time for each order is between 2 and 4 business days.

Once shipped, you will receive an email with the tracking number to check the status of your order.

🌍 Do you ship internationally?

Yes. Wifi&Clo® ships both within Spain and to the rest of the world.

Shipping costs and delivery times are calculated automatically during the checkout process.

Orders shipped outside the European Union or to territories with specific customs regulations may be subject to tariffs, taxes, or import fees, established by the authorities of the destination country. These costs, if any, will be the sole responsibility of the buyer.

📍 Shipments to the Canary Islands

If your order is shipped to the Canary Islands, please provide your DNI or NIE in the order notes at checkout. This information is necessary to properly manage the shipment and avoid possible delays in customs clearance.

🎁 How will I receive my order?

All Wifi&Clo® jewelry is carefully prepared so that the experience of opening the package is as special as the jewelry it contains.

Each piece is sent in its jewelry box, carefully presented and protected during transit. In addition, all orders are prepared with an elegant and careful presentation, ready for gifting, without the need to request additional wrapping.

Every detail is prepared with the same care with which the jewelry is created.

📏 What if I can't find my size?

If you are looking for a size that is not available, please contact me before placing your order.

I will do my best to help you.

💎 Can the stones vary in color?

Yes.

Photographs are taken attempting to represent colors as accurately as possible. However, there may be small variations depending on the screen settings of each device or the lighting.

In the case of natural stones, there may also be slight differences in tone, shape, or veins, making each piece unique.

💧 Can I get my jewelry wet?

Although 925 Sterling Silver is a high-quality material, I recommend avoiding frequent contact with water, perfumes, creams, chemicals, pools, salt water, or thermal waters to preserve its shine and finish for longer.

🛠️ What happens if my jewelry needs repair?

Wifi&Clo® offers a one-year warranty against manufacturing defects, as well as a free cleaning during that period.

You can find all the information on the Warranty and repairs page.

🎨 Can I request modifications or a custom design?

Yes. Whenever possible, I accept small modifications to existing designs, as long as they do not affect the structure or essence of the jewelry.

For example:

Changing the color of a stone.
Modifying the length of an earring or necklace.
Adding or removing small details.
Making small adjustments that do not require completely redesigning the piece.

These modifications will be subject to the feasibility of the design and current availability.

Regarding completely customized designs, the calendar is currently closed.

However, if you have a specific idea or proposal, you can always write to me. On certain occasions, I may consider exceptional requests depending on the project and current availability.